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Saturday 19th of April 2014
 
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How to schedule service with Suspension Experts

We get lots of questions on how to send in a fork or shock for service.  Here are a few tips on what to expect.

1.  Fill out the work order on the left side of this page. When you click submit, a copy is sent directly to us.  We'll get your info in the system and know to expect your shipment.

2.  Please print a copy of the work order for yourself and include it in the box with your fork or shock.  If we don't know whose fork or shock it is, your job will sit on the shelf until you contact us.  (International customers -- please do not ship UPS or FedEx due to additional customs fees that the carriers charge.)

3.  When we receive your box, we will email you to confirm receipt.

4.  Current turnaround time is 5-6 business days.  A Technician will call you if there are any questions or issues with your job. 

5.  When your job is complete, we will contact you for payment and shipping.  We take a credit card over the phone and ship your fork or shock UPS the same day.  If you provided us your email, you will receive a tracking number from UPS.

We appreciate your business and want to make it as easy and fast as possible for you.  If you have any questions along the way, feel free to contact us at 828-255-0205.

 

The Suspension Experts Focus

We obsess.  It’s not a job.  It’s not a hobby.  It’s a lifestyle.  We don’t watch the clock at the shop.  And we don’t stop thinking about suspension when we leave at the end of the day.  It’s mountain bikes only.  We don’t do trucks, we don’t do motorcycles.  It’s mountain bike suspension all day long.  That is our focus.

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